Lynda Bélanger, PhD, is a registered psychologist and joined the Office of patient experience in the Department of Evaluation, Quality, Ethics, Planning and Institutional Affairs in 2013. In addition to its mandate in evaluating patient experience, the team develops initiatives to enhance and maintain the quality of patient experience. In doing so, it contributes to changing organizational cultures towards person-centered care. Among its achievements, the Office has developed projects related to empathy in caregivers, revising visiting policies, opening up to the presence of families at the bedside and, recently, to revising the care trajectories in hematology-oncology.