The 7th Annual Conference of the MUHC-ISAI

This conference, held October 2 and 3, 2014, in Montreal, aimed to clearly demonstrate the benefits of patient engagement in quality improvement and self-care; present best practices in Canada and internationally; highlight the impact of patient engagement on care, cost and outcomes; and outline policy changes at hospital, regional and provincial levels to support patient engagement.

Speaker presentations are now available. 

Conference co-chairs:
Ms. Patricia O’Connor, Senior Advisor, Patient Engagement and McGill Nursing Collaborative, MUHC
Mr. Normand Rinfret, Director General and CEO, MUHC

What happens when patients get engaged: The Patients Canada story
Dr. Sholom Glouberman, President, Patients Canada (presentation)

The impact of patient engagement on quality, safety and outcomes
Dr. G. Ross Baker, Professor, Institute for Health Policy, Management and Evaluation, University of Toronto (presentation)

Patient engagement across Canada: Initiatives worth spreading
Ms. Maria Judd, Senior Director, Patient Engagement and Improvement, Canadian Foundation for Healthcare Improvement (presentation)

Changing organizational culture at Kingston General Hospital
Ms. Angela Morin, Patient Experience Advisor, Kingston General Hospital
Ms. Eleanor Rivoire, Executive Vice President and Chief Nurse Executive, Kingston General Hospital

Transforming Care at the Bedside (TCAB) at the MUHC (presentation)
Mr. Mario Di Carlo, Member, Board of Directors, and Executive Member, Central Users’ Committee, MUHC
Ms. Tina Kusaian, RN, TCAB facilitator
Ms. Patricia O’Connor, Senior Advisor, Patient Engagement and McGill Nursing Collaborative, MUHC

Patients as partners in medical education
Mr. Vincent Dumez, Co-director, Office of Collaboration and Patient Partnership, Faculty of Medicine, University of Montreal (presentation)

Giving voice to patient experience in the hospital setting
Dr. James Merlino, Chief Experience Officer and colorectal surgeon, Cleveland Clinic; President, Association for Patient Experience (presentation)

Patient engagement beyond the hospital: Lessons from the UK
A patient-reported measure of care coordination
Ms. Ruth Thorlby, Senior Fellow, Nuffield Trust (presentation)

Legal and security issues around information sharing to engage patients in care at home
Mr. Ed Percy, Vice-President, Global Healthcare Practice, CGI (presentation)

Building supports for patient engagement
Peer training for self-management (My Tool Box) (presentation)
Mr. Mario Di Carlo, Top-trainer, My Tool Box Self Management Program
Dr. Deborah Radcliffe-Branch, Director, My Tool Box Self Management Program

Patient centricity: The Roche experience
Ms. Janice Selemba, Vice President, Customer, Strategy and Value, Roche (presentation)

Engaging patients in system navigation and self-care: three models
Living Well with COPD: A model for collaborative self- management
Dr. Jean Bourbeau, Director, Respiratory Epidemiology and Clinical Research Unit, MUHC (presentation)

INSPIRED: Team supports COPD patients in setting care goals and accessing services
Dr. Graeme Rocker, Head of Respirology, Capital Health, Nova Scotia (presentation)

COMPAS: Involving diabetes patients in care improvement (presentation)
Ms. Brigitte Vachon, Assistant Professor, School of Rehabilitation, University of Montreal
Dr. Jean Rodrigue, Interim Director of Public Health, Montérégie Public Health Department

Strategies to support patient engagement
The Saskatchewan experience
Mr. Dan Florizone, former Deputy Minister of Health, Saskatchewan

Moving forward: Policy levers and supports
Chair: Mr. Normand Rinfret, Director general and CEO, MUHC
Panelists:
Ms. Karen Kieley, Accreditation Product Development, Accreditation Canada (presentation)
Ms. Brenda MacGibbon, Patient representative, MUHV
Mr. Bill Tholl, President and CEO, HealthcareCAN (presentation)

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Conference planning committee

• Dr. Alain Biron, Assistant to the Director, Quality, Safety and Performance, MUHC
• Dr. Sean Clarke, Professor and Associate Dean, Undergraduate Program, Connell School of Nursing; former Director, McGill Nursing Collaborative for Education and Innovation in Patient- and Family-Centred Care
• Mr. Mario Di Carlo, Member, Board of Directors, and Executive Member, Central Users’ Committee, MUHC; Member of the Board, Regroupement provincial des comités d’usagers
• Mr. Richard Fahey, Director, Public Affairs and Strategic Planning, MUHC; Administrative committee, MUHC-ISAI
• Dr. Carolyn Freeman, Physician Quality Champion, Department of Quality, Patient Safety and Performance, MUHC
• Ms. Valerie Frunchak, Associate Director of Nursing Mental Health, Training and Staff Development, Jewish General Hospital
• Ms. Maria Judd, Senior Director, Patient Engagement and Improvement, Canadian Foundation for Healthcare Improvement
• Ms. Patricia O’Connor, Senior Advisor, Patient Engagement and McGill Nursing Collaborative, MUHC
• Mr. Harris Poulis, General Counsel and Director of Legal Affairs, MUHC; Administrative committee, MUHC-ISAI
• Ms. Susan Usher, Co-Chair, MUHC-ISAI; Director, Health Innovation Forum

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We thank our partners for supporting the 2014 MUHC-ISAI conference!

             

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